1. Eligibility for Returns

You may request a return or exchange if:

• The product is unused, unwashed, and in original condition
• All original packaging, accessories, manuals, and invoices are intact
• The return request is initiated within 7 days of delivery

Returns will not be accepted for:

• Products showing signs of use, damage, or tampering after delivery
• Opened electronic items or accessories once the seal is broken
• Customized, assembled, or special-order products

2. Return Process

1. Email us at support@electraxpress.store with your Order ID, product name, and reason for return
2. Our support team will review your request within 24–48 hours
3. If approved, return pickup or courier instructions will be shared
4. Once received and inspected, your refund or exchange will be processed

Note: Returned items must be securely packed to prevent transit damage.

3. Refund Process

• Prepaid Orders: Refunded to the original payment method within 5–7 business days
• Cash on Delivery (COD): Refunded via bank transfer or store credit, as applicable

If your refund is delayed, please contact your bank or payment provider before reaching out to our support team.

4. Exchanges

Exchanges are available for eligible products. If the requested replacement is unavailable, you may opt for store credit or a full refund, as applicable.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Email us at support@electraxpress.store with clear images or a short video showing the issue. After verification, we will arrange a replacement or refund at no additional cost.

6. Order Cancellation

• Orders can be canceled within 24 hours if not yet dispatched
• Once shipped, cancellation requests cannot be processed
• Returns may be initiated after delivery as per this policy

7. Non-Returnable Products

• Opened or used electronic products
• Products damaged due to misuse or improper installation
• Consumables such as cables, batteries, adapters, or components
• Discounted, clearance, or final-sale items

8. Shipping Costs for Returns

• If the return is due to a defective or incorrect product, we bear the shipping cost
• For all other reasons, return shipping costs are the responsibility of the customer

Contact Information

ElectraXpress Private Limited
GSTIN: 10AAJCE3411D1ZH

01, Narayani Sadan, Back of Axis Bank, Vijay Singh Lane,
Kadamkuan, Phulwari, Patna, Bihar – 800003

Email: support@electraxpress.store
Phone: +91 9693501168
Website: https://electraxpress.store