1. Company Information

Legal Entity: ElectraXpress Private Limited
GSTIN: 10AAJCE3411D1ZH

Registered Address:
01, Narayani Sadan, Back of Axis Bank, Vijay Singh Lane,
Kadamkuan, Phulwari, Patna, Bihar – 800003

Email: support@electraxpress.store
Phone: +91 9693501168

2. Information We Collect

a. Personal Information

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely via verified payment gateways)

b. Non-Personal Information

• Browser type, device details, and operating system
• IP address and approximate location
• Website usage data and browsing behavior
• Cookies and similar tracking technologies

3. How We Use Your Information

• To process, confirm, and deliver your orders
• To send order updates, dispatch notifications, and tracking details
• To provide personalized offers, recommendations, and promotions
• To improve website functionality and user experience
• To handle customer service and support requests
• To comply with legal, regulatory, and tax requirements

4. How We Protect Your Data

We use SSL encryption and industry-standard security measures to protect your data during transmission and storage. Access to personal information is restricted to authorized personnel only.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Sharing of Information

Your information may be shared only when necessary with:

• Payment gateways for secure transaction processing
• Courier and logistics partners for order fulfillment
• Marketing or analytics platforms (only with your consent)
• Legal or regulatory authorities when required by law

All partners are bound by strict confidentiality and data protection obligations.

6. Cookies Policy

We use cookies to enhance user experience, remember preferences, analyze traffic, and improve overall website performance.

You may disable cookies via browser settings; however, some features may not function correctly without them.

7. Your Rights

• Access, update, or delete your personal information
• Withdraw consent from promotional communications
• Request a copy of the data we store about you

To exercise your rights, contact us at support@electraxpress.store.

8. Data Retention

We retain personal data only as long as necessary to fulfill orders, provide support, or comply with legal obligations. Data no longer required is securely deleted or anonymized.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. Policy Updates

This Privacy Policy may be updated periodically. Continued use of the website constitutes acceptance of the updated policy.

Contact Us

ElectraXpress Private Limited
Email: support@electraxpress.store
Phone: +91 9693501168
Website: https://electraxpress.store