1. Order Cancellation Before Dispatch

Orders may be canceled within 24 hours of placement, provided the order has not been shipped or dispatched.

To request a cancellation, please share your Order ID and reason for cancellation:

• Email: support@electraxpress.store
• Phone: +91 9693501168

Approved prepaid orders will be refunded to the original payment method within 5–7 business days.

2. Order Cancellation After Dispatch

Orders that have already been dispatched or shipped cannot be canceled.

Customers may request a return or exchange after delivery, subject to our Return & Refund Policy. Applicable shipping and handling charges may be deducted from the refund.

3. Cancellation by ElectraXpress Private Limited

We reserve the right to cancel or delay an order due to:

• Product unavailability or stock issues
• Incorrect or incomplete delivery address
• Payment failure or suspected fraudulent activity
• Operational, technical, or logistical issues

If canceled by us, a full refund will be issued for prepaid orders.

4. Refund for Canceled Orders

• Prepaid Orders: Refunds processed within 5–7 business days.
• Cash on Delivery (COD): No refund applicable.

If the refund is delayed, please contact your bank or payment provider.

5. Shipping & Handling Charges

• Orders below ₹3000 attract a ₹150 shipping fee
• Shipping charges are non-refundable after dispatch
• Orders of ₹3000 and above qualify for free shipping

Contact Information

ElectraXpress Private Limited
GSTIN: 10AAJCE3411D1ZH

01, Narayani Sadan, Back of Axis Bank, Vijay Singh Lane,
Kadamkuan, Phulwari, Patna, Bihar – 800003

Email: support@electraxpress.store
Phone: +91 9693501168